At Parkertwain, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, or you may need a different size or color. That’s why we’ve designed a comprehensive and flexible Returns and Exchanges Policy to make your experience as smooth and hassle-free as possible.
Eligibility for Returns and Exchanges To be eligible for a return or exchange, items must be returned in their original condition — unused, unwashed, and with all original tags and packaging intact. Items that show signs of wear or damage will not be eligible for return or exchange unless they arrived defective.
Timeframe You must initiate your return or exchange request within 30 days of the delivery date. Requests made after this period will not be accepted.
How to Initiate a Return or Exchange To begin the process:
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Email us at contactassist@parkertwain.com with your order number, the item(s) you wish to return or exchange, and the reason for the return.
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Our customer support team will respond within 24-48 business hours with instructions, including the return shipping address.
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return/exchange.
Refunds If your return is approved, a refund will be issued to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges For exchanges, we will ship the replacement item once we have received and inspected the original item. If the desired item is out of stock, we will issue a full refund or offer store credit based on your preference.
Non-Returnable Items The following items are not eligible for return:
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Gift cards
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Items marked as final sale
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Customized or personalized items
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide a replacement or full refund at no additional cost.
Shipping Costs Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped. We recommend using a trackable shipping service for your return.
Store Credit As an alternative to refunds, customers may choose to receive store credit which can be used toward future purchases.
We appreciate your understanding and cooperation in following these guidelines. Our goal is to ensure that every customer has a positive experience with Parkertwain, and we are always here to assist you.